Staff Position: Outreach Specialist

Submittal Due Date: December 12, 2018
Job Background:

Great Rivers Greenway is the public agency making the St. Louis region a more vibrant place to live, work and play by developing a regional network of greenways.

We continually seek outreach opportunities where Great Rivers Greenway can send a staff representative to set up a table, booth or tent at another organization’s event. This might be a community fair, a program, a race, a festival or another event. We typically participate in something like this 100-150 times per year. The goal is to engage with people, answer their questions, hear their feedback, distribute maps and other materials, capture email newsletter signups, etc. This is a crucial function for us, both because many people do not know about the greenways, their benefits and our future plans in the region, and also because it’s an important chance for people to ask questions and give us feedback to inform our work. The position of Outreach Specialist has been created to increase our ability to be in touch with the two million residents of St. Louis City, St. Louis County and St. Charles County.

The Outreach Specialist will report to the Outreach & Visitor’s Center Coordinator. The Coordinator is responsible for finding, registering for and arranging all logistics and payments for all outreach activities the agency undertakes. The Outreach Specialist position will be called upon to assist in staffing any number of these events on an as needed basis. Exposure to a wide variety of regional agencies and organizations will require the ability to proactively engage with the public to promote and share information about Great Rivers Greenway.

This position will be paid $15/hour and reimbursed for mileage from the Great Rivers Greenway office to events and back. Each Outreach Specialist is each expected to work 5-12 events per year, as their schedule allows. Each event will require 4-10 hours of time, including travel to and from the event, setup and breakdown of equipment and materials, and post-event reporting of outreach results.

Great Rivers Greenway seeks to hire up to three individuals in this capacity.

Position Summary:

The Outreach Specialist is a permanent, part-time, on-call, hourly position, responsible for engaging people in the organization’s mission, vision and projects. Responsibilities include customer service and outreach interactions at events and programs throughout the region. This position demands a dedicated, flexible professional with excellent customer service skills including active listening and attention to detail. This position does not hold regular hours or attend any regular meetings.

Organizational Relationships:

Reports to: Outreach & Visitor’s Center Coordinator

Collaborates with: All staff, volunteer ambassadors

Job Essential Functions:

The following are normal for this position. These are not to be construed as exclusive or all-inclusive. Other duties are required and will be assigned as needed.

  • Stay up to date with the projects, programs and key messages of Great Rivers Greenway:
    • Attend initial orientation.
    • Read monthly news updates as they are sent out.
    • Monitor website and social media for organizational updates.
    • Ask questions as needed.
  • Staffing outreach opportunities as scheduling allows. This includes:
    • Coming to the office (6178 Delmar Ave, 63112) to load up all supplies including equipment like tents, tables, chairs, tablecloths, materials, giveaways.
    • Set up and take down at outreach opportunity. May often be working independently, must be able to accomplish set up and take down tasks.
    • Staff outreach opportunity as an engaging and approachable representative, giving freely of information and assuring follow-ups for any questions that cannot be answered on the spot.
    • Return all supplies to the office.
    • Evaluate and report on each engagement, including noting any needs for staff to follow up with host and/or inquiries.
  • Optional: occasionally may be asked (if available) to staff additional opportunities, such as events, engagement activities, etc.
Position Qualification Requirements:

Education/Training: No specific education requirements

Experience: At least two (2) years of customer service experience

Skills and Abilities:
(These may be representative but not all inclusive of those commonly associated with this position.)

  • Be self-directed and possess sound judgment.
  • Ability to complete tasks and duties in a timely and accurate manner with minimal supervision.
  • Excellent customer service skills including active listening.
  • Able to learn a lot of new, complex and sometimes technical information continually and share with passion and accuracy.
  • Strong interpersonal and communication skills with the ability to establish rapport quickly and maintain solid relationships with a wide range of audiences.
  • Ability to represent and reflect organizational values.
  • Approachable demeanor and ability to adapt to a variety of situations.
  • Mental and physical stamina to set up and staff outreach opportunities.
  • Team-oriented with a commitment to sustaining strong, productive working partnerships with all staff, board members, volunteers and the community.

Computer Skills:
PC operation at a beginner level preferred for submitting reports (through a website) and reviewing updates that are emailed.

Machines, Tools, Equipment and Work Aids:
(These may be representative but not all inclusive of those commonly associated with this position.)

PC and associated software, tablet
EZ Up Pop Up Tent, folding tables, rolling carts

License(s)/Certification(s) Required:
Driver’s license and access to a vehicle required for most opportunities, mileage is reimbursed.

On-The-Job Training Time:
Up to three (3) months of training time where an experienced staff member will attend events alongside the new Outreach Specialist.

Physical/Visual Activities or Demands:
(These may be representative but not all inclusive of those commonly associated with this position.)

While performing the duties of this position the employee is regularly required to sit, stand, walk, talk and hear. The employee is frequently required to use hands to feel and reach with hands and arms. The employee is required to lift up to 50 pounds and navigate loading and unloading of materials and equipment. Vision requirements include close vision, ability to adjust and focus, distance vision (clear vision at 20 feet or more), ability to judge distances and spatial relationships.

Work Environment:
(These may be representative but not all inclusive of environmental and atmospheric conditions commonly associated with this position.)

Exposure to weather conditions when necessary. Possible exposure to loud music or noises and dangers associated with outdoor events.

Great Rivers Greenway is an Equal Employment Opportunity (EEO) employer and does not discriminate on the basis of race, color, national origin, religion, gender, age, veteran status, political affiliation, sexual orientation, marital status or disability (in compliance with the Americans with Disabilities Act) with respect to employment opportunities.

Great Rivers Greenway is an E-Verify employer. E-Verify is an internet based system operated by the Department of Homeland Security (DHS) in partnership with the Social Security Administration (SSA) that allows participating employers to electronically verify the employment eligibility of their newly hired employees in the United States. More information on our jobs page at www.GreatRiversGreenway.org/jobs.

Great Rivers Greenway values diversity, equity and inclusion – you can read about their mission and business cases at www.GreatRiversGreenway.org.

Interviews will take place in December, position will begin after 1/1/19, starting with paid training.

How to Apply:

Two ways to apply by December 12th:

  1. Download this PDF form and fill it out. Send it back by:
    Emailing it to info@grgstl.org.
    Mailing or dropping it off at 6178 Delmar Blvd. St. Louis, MO 63112—– OR —–
  2. Fill out this online form below: